Privacy Policy
Last updated: December 29, 2025
Houston Mind & Brain (“Houston Mind & Brain,” “we,” “us,” or “our”) values your privacy. Please read this Privacy Policy carefully before using the https://houstonmindandbrain.com website (the “Website”). By accessing or using the Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.
Scope: Website Privacy vs. Medical Records (HIPAA)
This Privacy Policy applies only to information collected through our Website, such as contact forms, appointment requests, benefits checks, and website analytics.
It does not apply to your medical records or clinical information. Medical and mental health information is protected under federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), and is governed by our Notice of Privacy Practices (NPP), which is provided at the time of care. You may request a copy of our NPP in office or by contacting us at contact@houstonmindandbrain.com.
Information We Collect
We may collect the following categories of information when you use the Website or communicate with us online:
Identifiers & contact information: name, email address, phone number, mailing address
Insurance-related information: subscriber or policy details you voluntarily provide through forms (if applicable)
Interaction data: messages, appointment requests, benefits verification requests, and survey responses
Device & usage data: IP address, browser type, device identifiers, pages viewed, referring URLs, and date/time stamps
Cookies & similar technologies: as described below
SMS Communications
If you provide your phone number through our Website or other communication channels, you may opt in to receive SMS (text) messages from Houston Mind & Brain. These messages may include appointment reminders, scheduling updates, follow-up communications, and promotional or marketing messages.
Message frequency may vary. Message and data rates may apply. You can opt out at any time by replying STOP. For assistance, reply HELP or contact us at (832) 699-7922 or visit https://houstonmindandbrain.com/.
We do not share, sell, or disclose your SMS consent or phone number for SMS purposes with third parties or affiliates. SMS consent is not shared with third parties or affiliates.
How We Use Your Information
We use Website-collected information to:
- Operate, maintain, and improve the Website
- Respond to inquiries, schedule appointments, and verify eligibility when requested
- Provide customer support and administrative communications
- Perform analytics, troubleshooting, security, and performance monitoring
- Enforce our Terms of Service and comply with legal obligations
- Conduct marketing or advertising activities where permitted by law
- Process authorized self-pay payments (if applicable)
- Create de-identified or aggregated data for internal insights
How We Share Information
We may share Website-collected information with:
- Service providers (e.g., website hosting, analytics, security, form tools, payment processors) under agreements limiting their use of the data
- Insurance or benefits verification partners, if you request coverage checks through the Website
- Legal or safety authorities, when required to comply withthe law, protect rights, or prevent fraud
- Business successors in the event of a merger, acquisition, or organizational transition
We do not sell your personal information.
Cookies & Tracking Technologies
Cookies are small files stored on your device that help websites function properly. We use cookies and similar technologies to:
- Enable Website functionality
- Remember preferences
- Analyze traffic and usage patterns
- We may use third-party analytics tools such as Google Analytics.
- Your choices: Most browsers allow you to block or delete cookies. You may also opt out of certain analytics tracking through provider tools. Blocking cookies may affect Website functionality.
Data Retention
We retain Website-related information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. De-identified or aggregated data may be retained longer.
Data Security
We use reasonable administrative, technical, and physical safeguards appropriate to Website-based data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
This Website is intended for a general audience and is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18 through the Website. If you believe a child has submitted information, please contact us and we will delete it.
Your Privacy Rights (Texas & Other U.S. State Laws)
Depending on your state of residence, you may have rights to access, correct, delete, or opt out of certain processing of your personal information.
To submit a privacy request, email contact@houstonmindandbrain.com with the subject line “Privacy Request” and include the email address associated with your submission.
Appeals: If your request is denied, you may appeal by emailing contact@houstonmindandbrain.com with the subject line “Privacy Request Appeal.”
Do Not Track: The Website does not respond to browser “Do Not Track” signals.
Third-Party Links
The Website may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review their policies before providing information.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes are effective when posted to the Website. Continued use of the Website after changes indicates acceptance of the updated Policy.
Contact Us
Houston Mind & Brain
Houston, Texas
Phone: (832) 699-7922
Email: contact@houstonmindandbrain.com
Crisis Disclaimer
If you are in crisis or considering harming yourself or others, call 988 (U.S.) or go to the nearest emergency room. This Website is not intended for urgent or emergency communications.
