Terms of Service
Last updated: December 29, 2025
Please read these Terms of Service (“Terms”) carefully before using the houstonmindandbrain.com website (the “Website”) operated by Houston Mind & Brain (“Houston Mind & Brain,” “we,” “us,” or “our”). These Terms contain important information regarding limitations of liability. Your access to and use of the Website is conditioned on your acceptance of and compliance with these Terms.
These Terms apply to all visitors and users of the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Website.
Website scope; no medical advice; emergencies
The Website provides general information about our clinic and services and may allow you to request appointments, consultations, or benefit verification.
The Website does not provide medical advice and is not a substitute for professional diagnosis or treatment. Do not rely on Website content for medical decisions. Always consult a qualified healthcare provider for questions regarding a medical condition.
The Website is not for urgent or emergency communications. If you are experiencing a medical emergency or are in immediate danger, call 911. If you are in crisis or considering harming yourself or others, call 988 (U.S.) or go to the nearest emergency room.
Submitting a form or message through the Website does not create a provider–patient relationship.
Privacy and HIPAA (Website vs. medical records)
Our Privacy Policy explains how we collect and use information through the Website (e.g., contact forms, analytics).
These Terms and the Privacy Policy do not govern your medical record or clinical information. Medical information is protected by federal and state law (including HIPAA) and is governed by our Notice of Privacy Practices (NPP), which is provided at the time of care and available upon request.
Services, offers, and pricing
We offer information about and access to psychiatric and mental health services, which may include (as clinically appropriate) evaluations/consultations, psychotherapy, medication management, TMS (including accelerated protocols where offered), Spravato®, ketamine-related services, cognitive testing, and related support.
Insurance & self-pay: Pricing may be determined by your insurance coverage or by self-pay. Benefits, prior authorization requirements, and out-of-pocket costs vary by plan and are confirmed individually.
Estimates: Upon request, we may provide written estimates for eligible services before you start care. Estimates are not guarantees and may change based on medical necessity, documentation requirements, payer rules, and other factors.
Changes: We may change service offerings, pricing, and availability at any time.
SMS Terms & Conditions
By providing your phone number and opting in, you agree to receive SMS (text) messages from Houston Mind & Brain, including appointment reminders, scheduling updates, follow-ups, and marketing messages.
Message frequency may vary. Message and data rates may apply.
Reply STOP to opt out at any time. Reply HELP for assistance or contact us at (832) 699-7922 or visit https://houstonmindandbrain.com/.
See our Privacy Policy: https://houstonmindandbrain.com/privacy-policy
Appointment requests; eligibility; communications
If the Website allows you to request an appointment, consultation, or eligibility check, you agree that:
- You will provide accurate, current information.
- We may contact you by phone, email, or text regarding your request and scheduling.
- Submitting a request does not guarantee an appointment or insurance authorization.
Cancellation, late arrivals, and no-show policy
Appointment times are reserved specifically for you. Our cancellation, late arrival, and no-show policies (including any fees) are provided at scheduling and/or in practice materials and may vary by service type.
If you have questions about the current policy, please contact our office before your appointment.
We retain Website-related information only as long as necessary to fulfill the purposes described above, comply with legal obligations, resolve disputes, and enforce agreements. De-identified or aggregated data may be retained longer.
Refund policy
We do not offer refunds for services already rendered. Any prepayments for future services are handled in accordance with our cancellation policy and any applicable payer rules (if insurance is involved). We reserve the right to cancel or reschedule an appointment or service for reasons such as safety, eligibility, or availability; if we cancel a prepaid service before it is provided, we will refund the amount we received for that service unless a non-refundable fee was disclosed in advance.
Accounts (if applicable)
If the Website permits you to create an account, you represent that you are 18+ and that the information you provide is accurate and current. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly of any unauthorized use or security breach. We may suspend or terminate accounts at our discretion.
Prohibited uses
You agree not to use the Website:
- To impersonate Houston Mind & Brain or our personnel, or to misrepresent your identity or affiliation;
- To send spam or unsolicited promotions;
- In any way that restricts or inhibits another person’s use of the Website;
- To disable, overburden, damage, or impair the Website;
- To scrape, harvest data, or monitor/copy content by automated means (robots, spiders) without permission;
- To introduce viruses, malware, or other harmful material;
- To attempt unauthorized access to the Website, its servers, or related systems;
- To attack the Website via denial-of-service; or
- In violation of any applicable law or regulation.
No warranty on the Website
The Website is provided “as is” and “as available.” We make no warranties, express or implied, about the Website, including merchantability, satisfactory quality, fitness for a particular purpose, accuracy, availability, or non-infringement, except to the extent required by law.
Availability, errors, and inaccuracies
Website content may be updated on a delayed basis and may contain errors or inaccuracies (including pricing, availability, or descriptions). We expressly reserve the right to correct any errors and to update or modify content at any time without prior notice.
Limitation of liability
To the maximum extent permitted by law, Houston Mind & Brain shall not be liable for any indirect, punitive, incidental, special, or consequential damages arising out of or connected with your access to or use of the Website (including reliance on information here; viruses; or third-party links, products, or services), whether based in contract, tort, statute, or otherwise, even if advised of the possibility of such damages.
To the extent Houston Mind & Brain is found liable for any loss or damage arising from your use of the Website, our aggregate liability shall not exceed the amount (if any) you paid to us through the Website for the transaction(s) at issue.
Third-party links
The Website may include links to third-party websites or services. We do not control, endorse, or assume responsibility for third-party content, privacy practices, or availability. Use third-party sites at your own risk.
Intellectual property; DMCA
All Website content is © 2025–present Houston Mind & Brain or its licensors. All rights reserved. Logos, designs, text, graphics, images, data, software, and other materials on the Website are proprietary to Houston Mind & Brain or third parties.
If you believe your intellectual property is infringed on the Website, send a notice titled “Infringement of Intellectual Property Rights – DMCA” including:
- Your electronic/physical signature;
- Identification of the copyrighted work and its location (URL or copy);
- Your name, email, address, and phone;
- A statement of good-faith belief that the use is unauthorized; and
- A statement under penalty of perjury that the information is accurate and that you are authorized to act.
Send to: info@houstonmindandbrain.com
Industry code of conduct
We strive to follow applicable professional standards, including the American Psychiatric Association’s Principles of Medical Ethics.
Governing law; severability; dispute resolution; venue; class action waiver
These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles.
Any controversy or claim arising out of or relating to these Terms or the Website shall be resolved in the state or federal courts located in Harris County, Texas. You and Houston Mind & Brain agree to bring claims only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in effect. Our failure to enforce any provision is not a waiver.
These Terms constitute the entire agreement between you and Houston Mind & Brain regarding the Website and supersede prior Website terms.
Changes to these Terms
We may update these Terms at any time. Changes are effective when posted to the Website. Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.
Contact us
Houston Mind & Brain
9432 Katy FWY, Suite 460, Houston, Texas 77055
Phone: (832) 699-7922
Fax: (832) 780-5341
Email: info@houstonmindandbrain.com
